We have partnered with USPS, UPS and DHL to deliver you the very best shipping services. You only pay our agreed discounted rates, so we can deliver your favorite LaCkore Couture items to you reliably and efficiently. Instead of inflating all our prices and offering "Free Shipping", we believe in offering the most competitive pricing for every individual LaCkore Couture product. All domestic shipping rates reflect USPS doorstep delivery. From our headquarters to your home, a happy customer every time is our number one priority.
UNITED STATES SHIPPING
Each piece in hand crafted per order by Erin & her team. Orders generally arrive within 5-7 business days.
When you check out, you will get a shippingestimatebased off of the Carrier and Service you select.
All orders are shipped via USPS, UPS or DHL unless otherwise specified in your tracking confirmation. A tracking number will be sent to you when your order ships.
Your entire order must be shipped to a single address. If there is no one present to sign for your package, it will still be left at the address provided. LaCkore Couture is not responsible for any stolen or lost packages. The customer must provide correct information prior to shipment. The customer is responsible for packages upon delivery. Once your package is accepted by USPS, UPS or DHL, LaCkore Couture is no longer responsible for the package. Customer is responsible for shipping costs on returned merchandise.
We only ship Monday-Friday, excluding holidays.
We generally ship orders within 24-48 business hours, however, it may take longer depending on volume. All international orders will be shipped via DHL Parcel Direct International Priority - DDP. It generally takes 10-21 business days to arrive at your shipping address once it leaves the sorting facility. Please note that it may take longer than 10-21 business days depending on your customs agency.
If there is no one present to sign for your package, it will still be left at the address provided.
LaCkore Couture is not responsible for any stolen or lost packages. The customer must provide correct information prior to shipment. The customer is responsible for packages upon delivery. Once your package is accepted by DHL, LaCkore Couture is no longer responsible for the package. Please note that limited tracking may be available with international shipments.
We only ship Monday-Friday, excluding holidays.
CUSTOMS: When receiving goods from a different country customs duty and import taxes may occur.
Duties and taxes are paid on LaCkore Couture's behalf with our DDP (Delivered Duty Paid) service. If you are charged duties/taxes upon delivery, please reach out to us for reimbursement via Store Credit (Receipt of payment made will be required).
If you reject your package or if it is rejected by your local customs agency we will refund you for the cost of goods *excluding shipping* once we receive the goods back to our fulfillment center.
RETURNS AND EXCHANGES
If you are not 100% satisfied with your purchase, you can return the product for a refund or exchange the product for another one, be it similar or not (in the form of store credit).
To be eligible for a return or exchange, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
To return or exchange an item, please complete the form n the contact us page.
We are more than happy to accept exchanges within 30 days from the date that your items were delivered to you. We will provide you a free* pre-paid shipping label for the item(s) to be returned (*USA customers only. International customers will be responsible for their own shipping charges. We are unable to provide you with a pre-paid shipping label). Once the item has been received, we will send you a store credit (via LaCkore Couture Gift Card).
You can return a product for up to 10 days from the date that your items were delivered to you. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment or via a LaCkore Couture Gift Card.
***You will be responsible for paying for your own shipping costs for returning your item : $3.95 Flat Rate*. (*USA customers only. International customers will be responsible for their own shipping charges. We are unable to provide you with a pre-paid shipping label). Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund***
Sale items: Only regular priced items may be refunded, unfortunately sale items, Club Couture are final sale.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you. You must be able to provide us with enough information in order to locate proof of purchase.
All of our pieces are designed and handcrafted with love by Erin LaCkore herself and our team from her studio based out of South Florida.
What is the most common size?Size S / M is ordered more frequently; this is likely due to many of our bracelets being stretchy and resizable. Prior to offering multiple sizes, S / M was our "default" size.
How much difference is there between S / M and L / XL?The difference is approximately 1-2cm (less than 1 inch). Many customers mix and match different sizes because both will fit. Different sizes are mainly offered for personal preferences depending how you like it to fit on your arm (sliding up and down vs tight)
What if the size I order doesn't fit?If for some reason it doesn't fit contact us and we'll exchange it for you!